Enjoy Free Shipping on us!
All order over $10 will receive the FREE standard shipping.
Our orders are send out with Australia Post.
Free delivery roughly take about 4- 5+ business day.
We are here to help
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Free Shipping Offer
What does shipping cost?
Enjoy Free Shipping on us! All order over $10 will receive the FREE standard shipping. Our orders are send out with Australia Post. Free delivery roughly take about 4- 5+ business day.
Feeling hurry? We also offer express post delivery with $10 in delivery fee. With most case, express post delivery are delivered within 1- 2 business day.
When will I get my order?
We endeavour to ship your order as soon as possible. Your order should arrive in 7-10 business days if you choose Registered Post Shipping. Shipping will be faster if you choose Express Post Shipping - please check with the Australia Post website for exact delivery information. We cannot guarantee or provide a day of the week or time of day for delivery.
Where is your store ?
Our store is located in southwest of Sydney. If you are a sydney sider, we can also organise in store pick up if you wish.
Can I get in touch with a real person?
Of course. You can call our Customer Care team on 02 9665 5274 or use the Contact Us form provided. We look forward to hearing from you.
If an item is out of stock, is it gone forever?
Of course not. It just means that we have temporarily sold out of that item, and we will have new stocks available soon. You can contact one of our customer care angle to find out when it will be available again. Otherwise, you can also subscript to our clan mailing list to keep up to date with our new arrival and back in stock item.
Payment and Promotion
How do I apply an offer code?
Simply go to your Shopping Bag, click the plus (+) sign next to “Offer Codes” and enter your code in the box that appears. Once you click “Apply discount”, the offer will be applied to your order.
Where can I get an offer code?
The best way to find out about our latest offers is by signing up to our clan for our emails, and following us on Facebook and Instagram. These are the main ways we make offer codes available.
How can I pay?
We use Shopify payment and Paypal o process your credit card payments and your credit cards details are never handled by our system. stripe is a trusted Australian Credit Card processor that is used by thousands of website to process credit card online.
Paypal
PayPal payment is also accepted for your piece of mind. Paypal allows you to checkout with money in your Paypal account, your bank account or a nominated credit card.
Troubleshooting
I’m having trouble using the website
Please get in touch with us. We'll be happy to help you fix any problems, or take your order over the phone.
What if my order was wrong or the product is damaged?
Please contact us as soon as you can with your order number and details of the incorrect or damaged product.
Shipping and Delivery
STILL HAVE ANY QUESTIONS?
(02) 9665 5274
- hello@thespiritoflife.com.au